Shipping policy
Order Processing & Delivery Times
We are committed to delivering your fine art prints with care and efficiency. Here's what you can expect when you place an order:
Processing Time
- Orders are typically processed and shipped within 5 business days
- Median processing time from order to shipment: 5 days
- Please note that processing times may vary during peak seasons or for custom orders
Delivery Timeframes
- Standard delivery time: 5-12 business days after shipping
- Total estimated time from order to delivery: 10-17 business days
- International orders may require additional transit time
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping (5-12 business days)
- Express Shipping options available at checkout for select locations
- International shipping available to over 200 countries
Production & Quality Assurance
Each print is carefully produced and undergoes thorough quality checks before shipping. This attention to detail ensures that your artwork arrives in perfect condition.
Tracking Your Order
- A tracking number will be provided via email once your order ships
- You can track your order status through your account dashboard
- For international orders, customs processing time may affect delivery estimates
Important Notes
- Delivery times are estimates and may vary based on:
- Destination country
- Local customs processing
- Peak seasons or holidays
- Weather conditions or other external factors
- Production times may be extended for:
- Large format prints
- Custom framing requests
- Multiple-item orders
- Limited edition prints
International Shipping
- Import duties and taxes are not included in the shipping cost
- Recipients are responsible for any customs fees
- Please check your country's import regulations before ordering
Our Commitment
We partner with reliable shipping providers to ensure your artwork arrives safely and on time. Each piece is carefully packaged to protect it during transit.
Questions About Your Shipment?
If you have any questions about your order or shipping status, please contact our customer service team through:
- Email: art@hugocastrophotography.com
- Response time: Within 24 hours during business days
Returns & Damages
Please inspect your artwork upon delivery and report any damage within 48 hours of receipt. See our Returns Policy for detailed information about our return process.
Shipping policy last updated: 12/9/2025